> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newie.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Questions & Support

> Who to contact for service delivery, cancellation terms, payment questions, and Newie support.

## Overview

Newie handles the checkout and payment tools behind a purchase. The business you bought from handles the service itself, including delivery, bookings, cancellation terms, refunds, customer communication, and service-quality questions.

## Contact the Business First

Contact the business first for:

* Service delivery questions
* Booking, scheduling, or attendance questions
* Access to a program, community, file, portal, class, or appointment
* Cancellation terms
* Refund requests
* Service-quality concerns
* Questions about whether billing should continue

## Contact Newie Support

Contact Newie support for Newie payment issues, such as:

* A payment link does not work
* A payment looks wrong
* Your email address is wrong and you cannot access the purchase
* The business cannot resolve a Newie payment issue

Include the business name, service name, purchase email address, and payment details.

If you are using the Newie app, a subscription menu may also show **Report a Problem** for purchase-specific help.

*Last updated: 2026-06-26*