> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newie.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Purchase Flow

> What happens after a customer buys through a link, QR code, Store, Tap to Pay, or Purchase as Customer.

## Overview

Customer checkout can start from a link, QR code, Store page, Tap to Pay session, or assisted purchase in the app. Newie then handles the payment, receipt, purchase record, and any service email attached to that sale.

## After a Customer Buys

<Steps>
  <Step title="Checkout starts">
    Checkout can start from a service link, Store, QR code, Purchase as Customer flow, or Tap to Pay.

    For Tap to Pay and Purchase as Customer, you start the flow from the Newie app.
  </Step>

  <Step title="Customer pays or starts the plan">
    The customer completes payment, starts a subscription, or begins an instalment plan.

    This can happen before service delivery, at the time of delivery, or after the service has been delivered.
  </Step>

  <Step title="Newie sends purchase and onboarding emails">
    Newie sends the New Purchase email.

    If Terms of Service is enabled, the customer agrees before checkout and the agreed terms record is included with that purchase email.

    If Digital Downloads is enabled, the New Purchase email includes the download link. If you configured a Welcome Email, Newie sends onboarding details.
  </Step>

  <Step title="Automations run">
    Matching Zapier automations can run after supported Newie events if you have connected them.
  </Step>

  <Step title="Newie handles ongoing billing">
    Ongoing billing is handled by Newie: subscriptions renew on schedule, and instalment plans collect payments until complete.
  </Step>

  <Step title="You deliver the service">
    You deliver, continue, or have already delivered the service according to your workflow.
  </Step>
</Steps>

## Post-Checkout Messages

The New Purchase email handles the payment record, agreed terms, and digital download when those apply. The Welcome Email handles onboarding and next steps.

For the detailed onboarding version, see [Use Welcome Emails to Onboard Customers](/guides/welcome-emails-onboarding).

## Common Selling and Tap to Pay Support Questions

<AccordionGroup>
  <Accordion title="Will my Store appear in Google?">
    Publish to Web makes the Store usable as a public storefront.

    Search-engine appearance depends on indexing and external discoverability outside Newie. Private stores can only be reached by direct link or QR code.
  </Accordion>

  <Accordion title="How do I share a payment link on social media?">
    Go to **Sell → Services**, open the service menu, then use **Share Link**.

    Paste the link into an Instagram bio, post, DM, Linktree, email, website, or another channel.

    You can also share the Store link or download a QR code.
  </Accordion>

  <Accordion title="What cards does Tap to Pay accept?">
    Tap to Pay accepts supported contactless cards and digital wallets.

    If a customer cannot complete Tap to Pay, ask them to try another supported card or Apple Pay, or send the service link.
  </Accordion>

  <Accordion title="Which iPhones support Tap to Pay?">
    Tap to Pay runs through the Newie iOS app on a supported iPhone. Keep Newie and iOS up to date; if the device needs an iOS update, Newie shows an upgrade prompt.
  </Accordion>

  <Accordion title="Tap to Pay is not available or will not load">
    Check Tap to Pay setup, Newie iOS app, supported iPhone, iOS version, payout setup, business location, and **Available for Sale** status.

    If the Home setup prompt was dismissed, enable Tap to Pay later from Settings or from the service share flow.
  </Accordion>

  <Accordion title="A customer's card is declined with Tap to Pay">
    Ask the customer to try Apple Pay or another supported card. If Newie shows a decline code, use [Troubleshooting & Error Reference](/reference/troubleshooting-error-reference).
  </Accordion>
</AccordionGroup>

*Last updated: 2026-06-26*