> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newie.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage One-Off Purchases

> Find a one-off purchase, retry or void payment, share a payment link, send a receipt, refund the purchase, or contact the customer.

Use **One-Offs** for a package, deposit, ticket, consult, digital product, paid-upfront offer, or other single purchase.

## Find a One-Off Purchase

1. Go to **One-Offs**.
2. Open **All**.
3. Select the purchase.
4. Open the purchase detail screen.

The detail shows the amount, payment or invoice status, customer, service, payment method details where available, and refund status where applicable.

## Retry a One-Off Payment

Open the failed or overdue purchase or invoice and choose **Retry Payment** when Newie shows the action.

For repeated failures and Auto-Retry behavior, see [Fix Failed Payments and Overdue Invoices](/guides/failed-payments-overdue-invoices).

## Share a Customer Payment Link

Open the purchase or related invoice and choose **Customer Payment Link**. Copy or share the link so the customer can update payment details or complete the invoice.

## Email a Customer Receipt

Open the paid purchase or invoice and choose **Email Customer Receipt**.

Use this when the customer wants proof of one payment sent directly by email.

## Download a Customer Receipt

Open the paid purchase or invoice and choose **Download Customer Receipt**.

Use the downloaded receipt for your records or to send it manually.

## Refund a One-Off Purchase

Open the paid purchase and choose **Refund**. Newie supports full refunds; native partial refunds are not currently available.

For timing, fees, and payment-method behavior, see [Refunds](/guides/refunds).

## Chat With the Customer

Open the purchase and choose **Chat with Customer** to open the conversation in the purchase context.

## View a Customer's Agreed Terms

If Terms of Service were enabled at checkout, open the purchase and choose **View Agreed Terms**.

## Void an Unpaid One-Off Invoice

Open the unpaid invoice and choose **Void Invoice**.

Voiding stops collection for that invoice. It does not refund a payment that has already been collected.

## Handle a Delayed-Clearing Payment

BECS Direct Debit and other delayed-clearing methods can create the purchase before the final payment outcome is known. If the payment later fails, open the purchase or related invoice and use the payment action Newie makes available.

One-off purchases do not have Pause, Resume, Switch Service, Schedule Cancel, or recurring billing actions.

*Last updated: 2026-07-15*