> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newie.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments & Billing

> Use customer payment methods, invoices, failed-payment records, refunds, and disputes in Newie.

## Start With the Record

| Customer question                                          | Open this first                                                | Then use                                                                       |
| ---------------------------------------------------------- | -------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| Which payment methods can customers use?                   | **Settings -> Payments & Payouts -> Accepted Payment Methods** | [Payment Methods & Availability](/guides/payment-methods-availability)         |
| Can this one-off purchase use Afterpay, Affirm, or Klarna? | The eligible One-Off Purchase service editor                   | [Buy Now, Pay Later Payments](/guides/bnpl-payments)                           |
| What does this invoice status mean?                        | The invoice detail or Invoice History                          | [Invoices](/guides/invoices)                                                   |
| A payment failed or the invoice is overdue                 | The overdue invoice                                            | [Failed Payments & Overdue Invoices](/guides/failed-payments-overdue-invoices) |
| A customer needs a receipt                                 | The paid payment or invoice                                    | [Invoices](/guides/invoices#receipts)                                          |
| A paid payment needs to be returned                        | The paid payment or invoice                                    | [Refunds](/guides/refunds)                                                     |
| A customer has disputed a payment                          | The Newie support email or support chat                        | [Disputes & Chargebacks](/guides/disputes-chargebacks)                         |

## How the Records Work

Change **Accepted Payment Methods** when you want to change what new customers can use at checkout. Existing subscriptions, instalment plans, and already-created payment agreements keep their current payment setup.

Open **Invoice History** when you need to understand one billing event. It shows whether the invoice is paid, failed, voided, paused, pending bank confirmation, or still waiting to be charged.

Send a **Customer Payment Link** when the customer needs to update their payment method, confirm bank details, or retry an overdue invoice themselves.

Use a **receipt** for proof of one paid payment. Use reports or statements when you need broader accounting history.

**Refunds** return a paid transaction to the original payment method when Newie shows the refund action. Newie does not support native partial refunds yet.

## Related Payment Guides

* [Payment Methods & Availability](/guides/payment-methods-availability)
* [Buy Now, Pay Later Payments](/guides/bnpl-payments)
* [Invoices](/guides/invoices)
* [Failed Payments & Overdue Invoices](/guides/failed-payments-overdue-invoices)
* [Refunds](/guides/refunds)
* [Disputes & Chargebacks](/guides/disputes-chargebacks)
* [Fees & Limits](/introduction/fees-and-limits)

*Last updated: 2026-06-26*