> ## Documentation Index
> Fetch the complete documentation index at: https://docs.newie.app/llms.txt
> Use this file to discover all available pages before exploring further.

# All Customers

> Search customer profiles, open purchases and invoices, copy or request contact details, chat, and export customer lists.

Use **All Customers** when you know the person but not the exact subscription, purchase, plan, invoice, or conversation you need.

## Choose the Right Customer Record

The same person can have a subscription, one-off purchase, instalment plan, and general customer profile. Open the record that matches the action.

| What you need to do                                                  | Open                                      | Guide                                                                   |
| -------------------------------------------------------------------- | ----------------------------------------- | ----------------------------------------------------------------------- |
| Pause, resume, cancel, reprice, reschedule, or switch a subscription | **Subscribers**                           | [Manage Subscriptions](/guides/subscription-management)                 |
| Retry, void, receipt, refund, or review a single purchase            | **One-Offs**                              | [Manage One-Off Purchases](/guides/one-off-purchase-management)         |
| Follow up a fixed total paid across scheduled instalments            | **Instalment Plans**                      | [Manage Instalment Plans](/guides/installment-plan-management)          |
| Help a customer update payment details or manage a purchase          | The subscription, plan, or payment record | [Help Customers Manage Payments](/guides/customer-self-service-support) |
| Find everything connected to one person                              | **All Customers**                         | Continue on this page                                                   |

## Search for a Customer

1. Open **All Customers**.
2. Choose **Search**.
3. Enter the customer's name or email address.
4. Select the customer.

The list includes customers from subscriptions, instalment plans, and one-off purchases.

## Open a Customer Profile

Select a customer in **All Customers**. The customer profile shows the customer's name, email where available, purchase summary, customer metrics where Newie has enough data, and the records connected to that customer.

## Open a Customer's Purchase

1. Open the customer profile.
2. Under **Purchases**, select the subscription, one-off purchase, or instalment plan.
3. Open the exact record before taking an action.

This keeps customer-level details separate from purchase-level and invoice-level actions.

## Open a Customer's Invoice History

Open the customer profile, then select **Invoice History**.

Choose an invoice to review its payment status and the actions currently available for that invoice. For retry, void, receipt, and refund actions, see [Invoices & Payment History](/guides/invoices).

## Show or Hide a Customer's Expired Subscriptions

Open the customer profile and choose **Show expired** to include fully expired subscriptions. Choose **Hide expired** to collapse them again.

You can also open **Subscribers** and use the Expired status list. A fully expired subscription remains available for history but cannot be reactivated. Send the customer a new payment link if they need to subscribe again.

## Copy a Customer's Email Address

Open the customer profile and choose **Copy Email**.

If the customer used Sign in with Apple and hid their email, Newie shows **Email hidden by Sign in with Apple** instead of their direct address.

## Request a Customer's Email Address

When Newie shows **Email hidden by Sign in with Apple**, choose **Request email** from the customer profile.

Newie emails the customer and asks them to confirm a direct email address. After the request is sent, the action changes to **Request sent**.

## Chat with a Customer

1. Open the customer profile.
2. Open **More**.
3. Choose **Chat with \[Customer]**.

For communication settings, automated emails, and Newie Chat, see [Communication](/guides/communication).

## View Customers for One Service

1. Go to **Sell -> Services**.
2. Open the service's `...` menu.
3. Choose **View & Export Customers**.

Use this action when you need the customer list for one service. The main **Subscribers** page filters by subscription status; it does not have a separate service filter.

## Export Customers for One Service

1. Open **View & Export Customers** from the service's `...` menu.
2. Review the customers attached to that service.
3. Choose the available export action and format.

## Export All Customers

1. Open **All Customers**.
2. Choose **Export**.
3. Choose **CSV** or **PDF**.

The export includes customer names, email addresses where available, and total paid. If a customer used Sign in with Apple, Newie masks the private relay email. Successfully refunded payments are excluded from **Total Paid**; a payment with a refund still pending can remain in the total until the refund succeeds.

For subscriber, one-off purchase, instalment plan, sales, and payout exports, see [Reports & Reporting](/guides/reports-reporting).

## Correct a Customer's Details

You cannot edit a customer's name yourself. If the email address has a typo or the customer cannot access their account because the email is wrong, contact Newie support so the address can be corrected.

*Last updated: 2026-07-15*