> ## Documentation Index > Fetch the complete documentation index at: https://docs.newie.app/llms.txt > Use this file to discover all available pages before exploring further. # Known Limitations > Current product limitations, edge cases, and unsupported workflows. ## Current Product Limits These are current product edges that matter when planning a workflow. Some limits are unsupported, some need support assistance, and some are not available as public self-serve controls yet. ## Limitation Areas Current unsupported features, payment methods, and workflow limits. Items that may need Newie support, manual assistance, or account-specific review. Features that are not available for providers to configure themselves. ## Not Currently Supported * Android provider app (Android is customer-only) * PayPal payments * Native discount codes * Native partial refunds * Redirecting a refund to a different card or bank account - refunds return to the original payment method * Marketplace or customer discovery * Invoicing without a service * Changing provider region after Stripe setup complete * Public self-serve API * Self-serve per-service currency changes * Built-in form builder beyond Terms of Service * Custom invoice fields such as NDIS codes, PO numbers, BPAY details, or extra line items * Custom branded or vanity URLs (e.g. `newie.app/yourname`) - store and payment links use system-generated URLs * Product ecommerce features such as inventory, carts, shipping, fulfillment, variants, and delivery-address collection. Providers can take payment for a physical product using a one-off purchase in manual or low-volume cases, but Newie does not manage the ecommerce operations around that product * Collecting customer address at checkout - name and email are collected; collect addresses via Chat, Welcome Email, or an external form if needed * Provider-side editing of an existing customer's name - contact support * Provider-side correction of a customer's email address - contact support if the email has a typo or the customer cannot access the account. Customers who can access their purchase can update their own email through the Customer Manage Link or Newie app * Requesting a customer's email with **Request email** - available only for Sign in with Apple private relay hidden email addresses where the provider needs a direct email address to deliver the service * Pro-rata billing for customers joining mid-cycle - no automatic pro-rata calculation; use Intro Pricing's **Pay Upfront** option or add a Setup Fee for the partial period * Backdating subscription billing start dates - start dates must be today or later * Bulk price changes for fixed-term services - update each fixed-term subscriber individually with **Change Price** instead * Depositing funds into Newie to cover a refund - refunds can only be drawn from available balance or handled by bank transfer with records kept * Reactivating fully expired subscriptions - once a subscription has fully expired, it cannot be undone; the customer needs a new payment link to subscribe again ## Available Through Support or Manual Assistance * Service currency templates in supported selling currencies on request * Direct API/native integration requests can be discussed with Newie support where a deeper integration is needed * Complete data migration support on request * Billing in another supported service-selling currency by creating a support-assisted template ## Not Currently Available in Public Self-Serve * Self-serve per-service currency selection * Broader direct/native integrations beyond the supported paths documented in Integrations * Multi-user team accounts * GST or tax calculation in Newie ## Support Guidance If a customer asks for an unsupported feature, explain the limitation, suggest the closest supported workflow, and direct them to Newie support if it may be handled manually or needs account-specific review. *Last updated: 2026-06-29*