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The business you bought from provides the service and sets its terms. Newie provides the checkout and payment tools.

Contact the business about the service

Use the business’s usual contact details for:
  • Bookings, attendance or delivery.
  • Access to a program, class, file, community or portal.
  • Cancellation terms, refund requests or whether billing should continue.
  • Questions or concerns about the quality of the service.

Contact Newie about the payment tools

Contact Newie support when:
  • A payment link does not work or a payment looks incorrect.
  • A wrong email address prevents you accessing the purchase.
  • The business cannot resolve a Newie payment issue.
Include the business and service names, purchase email address, payment amount and payment date. In the Newie app, the subscription menu may also offer Report a Problem for help with that purchase. Last updated: 2026-09-09