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Documentation Index

Fetch the complete documentation index at: https://newie.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

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Newie Chat

Newie includes built-in messaging between you and your customers, plus Newie support chat.
  • Start conversations with any customer from the Chat tab
  • Include links to Calendly, Google Docs, Zoom, or other resources in messages
  • You and your customers receive app notifications when you have the app and receive a new message
  • If you send a message to a customer who does not yet have the app, Newie sends the customer an email letting them know they have a message
  • The Home screen help button opens Newie support chat directly. The chat starts with an AI bot that gathers the details Newie support needs, but every ticket is reviewed by a human and answered by a human from the Newie team
  • Contextual Ask a Question buttons open a relevant FAQ/help answer first. If the answer does not resolve the issue, you can launch Newie support chat from there

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Common Email and Support Questions

Verification codes are sent to the customer’s account email. Ask the customer to confirm they are checking the right inbox, check spam, junk, quarantine, promotions, and focused inbox folders, search for Newie, wait 5-10 minutes, and retry. For corporate or government domains, ask their IT or email admin to check whether automated email is filtered.If the code still does not arrive, contact Newie support with the customer’s name, account email, the action that triggered the code, and the approximate time requested.
Check spam and junk first, then verify the email address. For corporate or government email providers, ask the recipient to check whether automated email is blocked or delayed. If the email still does not arrive, contact Newie support with the recipient email address, the expected email type, and the approximate time it should have been sent.
Check whether there are outstanding overdue invoices, whether Overdue Assistant was already active before expiry, whether there have been new payment attempts after cancellation, and whether the customer has another Newie subscription with another provider. Ask the customer for screenshots showing sender, date, and subject line. If there are no outstanding invoices or post-cancellation payment attempts, contact Newie support.
Newie does not collect phone numbers at checkout. Ask for phone numbers through Newie Chat, the Welcome Email, or an external form if you need them for service delivery.

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Getting Help from Newie Support

There are two main support entry points in the app. The Home screen help button launches Newie support chat directly. The chat starts with an AI bot that gathers the details Newie support needs, but every ticket is reviewed by a human and answered by a human from the Newie team. Contextual Ask a Question buttons in the app work differently: they show a relevant FAQ/help answer first for setup, feature, account, payment, or workflow questions. If the answer does not resolve it, you can launch Newie support chat from there. When contacting support, include the account email, service name, relevant customer name or email, useful screenshots, and a short description of what happened. This helps support find the right account, payment, service, or customer record faster. Last updated: 2026-05-30