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To check or change a customer payment, open the purchase or invoice it belongs to. Its current status tells you whether to wait, help the customer pay, send a receipt or consider a refund.

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Payment records

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Actions available on each record

For a Pending or Processing payment, wait for the result before asking the customer to pay again. For a failed payment, let an active Auto-Retry make its scheduled attempt. For overdue subscription and instalment invoices, use Overdue Assistant to handle follow-up when enabled. Step in when the customer needs to correct their details, the assistant asks for your help, or automated recovery has not worked. Look up a specific failure in Payment Errors & Decline Codes. Customers can update payment details or settle an overdue invoice using the link already included in their Newie overdue email or Overdue Assistant follow-up. If they need another copy, resend the relevant customer link. Use the customer’s record in your app for your own actions. Do not send a new service checkout link to fix an existing payment. For a collected payment, Refund returns it to the original payment method when available. Newie supports full refunds; partial refunds are not available in the app.

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Set up payment methods for future purchases

Open Settings → Payments & Payouts → Accepted Payment Methods to choose the methods new customers can use. Existing subscriptions, instalment plans and payment agreements keep their current payment setup. For cards, Apple Pay and AU Bank Account, see Payment Methods & Availability. To offer Afterpay/Clearpay, Affirm or Klarna, follow Buy Now, Pay Later Payments; BNPL also needs to be enabled on the eligible One-Off Purchase service. See Fees & Limits for the charges that apply when customers pay. Last updated: 2026-09-11