Understand the payout journey
Read the payout balances
If Cleared is negative, it may be because of a recent refund or adjustment.
Know what happens next
Upcoming amounts and dates are estimates and can change as payments clear or refunds and adjustments affect the balance. Use the actual payout record to match a bank deposit.
Customer payment status and payout status are separate. A bank debit can still be Pending before it ever reaches Clearing, and a successful sale can still be Clearing before it joins a payout.
Follow the money to your bank
Changing your payout schedule changes when cleared funds are sent. It does not make a new customer payment clear faster. Billing a customer on Sunday does not bypass business-day processing. AU Bank Account payments created on a weekend or public holiday are processed on the next business day. Check the sale’s Clears date and expected payout before choosing a billing day for cash flow. See Stripe’s BECS payment timing. New accounts can have an initial payout waiting period before the first scheduled payout is sent. This first-payout period is account-specific and can be longer than the normal payout schedule.Choose how payouts arrive
Choose the payout schedule
Set the schedule from Payout Account in Settings, or Payouts → More → Manage Payout Schedule.
If the selected monthly day does not exist in a shorter month, Newie schedules the payout for the last day of that month instead.
If a scheduled payout falls on a weekend or public holiday, the payout moves to the next available business day. Banks may also take extra time to make a sent payout available.
Change your payout bank or Stripe account details
Payout account settings are available after payout setup is active. On iOS or macOS, open Settings → Payments & Payouts → Payout Account, or Payouts → More → Manage Payout Account. For a bank-account update, choose Manage Payout Account, then Continue in Stripe. In Stripe Express, open Settings → Business details → Payout details. See Stripe’s payout-account instructions. On iOS and macOS, Settings → Payments & Payouts → Manage Stripe Account also opens Stripe Express directly for Stripe account, identity, or business details. Use a payout bank account that Stripe accepts for your connected account’s country and payout currency. If the business has moved countries, contact Newie support before changing the account setup; a new Newie account may be required.Choose scheduled or Instant Payout
Send eligible funds with Payout Now
Payout Now is shown where Instant Payouts are available for your account currency. Payout Now can only complete an Instant Payout when all of the following are true:- Your payout account is active.
- Your account is eligible for Instant Payouts.
- Your payout bank account supports Instant Payouts.
- You have funds marked as instant-available.
- The amount is within the minimum and maximum shown in Newie.
- Open Payouts and choose Payout Now.
- Enter an amount within the available range.
- Check the destination, payout amount and fee, then confirm.
- Use the estimated arrival on Payout Sent to know when to check your bank.
If the payout cannot start, Newie shows eligibility information or Instant Payout Unavailable with the reason.
Check whether your bank supports Instant Payouts in Stripe’s supported-bank list.
Reports and missing payouts
Download payout reports
Download payout reports as CSV or PDF:- On iOS, open Settings → Reporting → Reports → Payouts.
- On macOS, open Settings → Reports → Payouts.
Use these reports to match bank deposits to the payments, fees and adjustments behind them. A Sales export shows sales activity before Newie fees, so it will not explain a payout on its own.
When you need the detail behind one bank deposit, open Payouts, select the payout, then tap Download.
Newie does not send payout reports through Zapier, Xero, or QuickBooks. Export payout reports directly from Newie.
Newie does not issue a traditional payslip. Use the Payout summary or an individual payout report when you need a record of the money Newie sent to your bank.
Check money that has not reached your bank
- If the customer paid by bank debit, check whether the payment itself is still Pending or Processing.
- Open Payouts and check whether the money is Clearing or Cleared.
- If it is Cleared, check the next payout for your Daily, Weekly, or Monthly schedule.
- Open the payout and check its Status, Date, amount, currency, and masked destination account.
- Check whether Stripe is asking for updated identity, business, or payout details.
- If the payout is Failed, Canceled, past the date shown, or points to an account you cannot use, contact Newie support before trying to work around it by changing the schedule.