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Open One-Offs to check a purchase’s payment status, help the customer pay, send a receipt or issue a refund. One-off purchases have no recurring billing to pause or cancel. Void an unpaid invoice to stop collection, or refund a paid purchase to return the money.

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Find the purchase

  1. Open One-Offs → All.
  2. Select the purchase to open its details.
  3. Check the customer, service, amount and current payment status.
The record also shows payment-method details and refund status where available. Check the status before deciding what to do next:

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Help the customer pay or get a receipt

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Retry a failed payment

Open the failed purchase or its invoice and choose Retry Payment when Newie offers it. Check the failure reason first; retrying unchanged bank details may not solve the problem. If payments keep failing, follow Failed Payments & Overdue Invoices for the recovery options and Auto-Retry behaviour. Choose Customer Payment Link from the purchase or invoice, then copy or share it. The customer can use it to update payment details or complete that invoice without buying the service again.

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Email the customer a receipt

Open the paid purchase or invoice and choose Email Customer Receipt to send proof of payment directly to the customer.

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Download the receipt

Choose Download Customer Receipt on the paid record when you want a copy for your records or to send yourself.

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Handle an unpaid or processing payment

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Void an unpaid invoice

Open the unpaid invoice and choose Void Invoice. Voiding permanently stops collection of that invoice; it does not return a payment that has already been collected.

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Handle a delayed-clearing payment

BECS Direct Debit and other delayed-clearing methods can create a purchase before the final payment result is known. Leave a Pending or Processing payment to finish. If it fails, return to the purchase or invoice and use the recovery action shown there.

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Refund or contact the customer

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Refund the purchase

Open the paid purchase and choose Refund, then review and confirm. Newie refunds the full payment; partial refunds are not currently available in the app. See Refunds for timing, fees and what to do if your payout balance is too low.

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View the customer’s agreed terms

Choose View Agreed Terms from the purchase when Terms of Service were enabled at checkout.

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Chat with the customer

Choose Chat with Customer to open the conversation from the purchase. Last updated: 2026-09-09