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Customers usually already have the link they need. Newie includes the Customer Manage Link in subscription and instalment plan overdue emails, and Overdue Assistant includes it in follow-ups. Customers can use it to update payment details, pay overdue invoices or manage their existing purchase. If a customer asks for another copy or cannot find the email, share the relevant link below. A Customer Manage Link opens their subscription or instalment plan; a Customer Payment Link opens the payment page for an invoice or failed purchase. Both links are for the customer who owns the purchase. They may be asked to sign in or enter a code sent to their Newie account email. Use the customer’s record in your own Newie app when you need to manage it yourself. Sending the original service checkout link to fix an overdue payment can lead the customer into a new purchase instead.
  1. Open the customer’s subscription in Subscribers, or their plan in Instalment Plans.
  2. Open its ... menu and choose Customer Manage Link.
  3. Copy or share the link with the customer.
The customer opens their existing purchase from this link. They can use the payment actions shown there. They can pause or cancel themselves only on subscriptions where you have enabled those controls. Check the invoice first. If it is still Pending or Processing, wait for the result before asking the customer to pay it again. Open the invoice or failed one-off purchase, choose Customer Payment Link, then copy or share it. Use this when the customer needs to act on one payment.

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Allow customers to pause or cancel

In Sell → Services, open the subscription service and choose Edit. Turn on Customers can Pause, Customers can Cancel, or both. If a control is off, the customer cannot complete that action themselves. Newie may show the action and direct them to contact you. Instalment plans do not use subscription self-pause or self-cancel controls. If you need to pause or cancel on the customer’s behalf, follow Manage Subscriptions. Return to the exact purchase or invoice in Newie and check its current status. A subscription can be canceled while an earlier invoice is still unpaid. Check whether that invoice still needs to be paid or voided. Last updated: 2026-09-11