Documentation Index
Fetch the complete documentation index at: https://newie.mintlify.app/llms.txt
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What Happens When a Customer Buys
Customer reaches checkout
The customer reaches checkout from a service link, Store, QR code, Purchase as Customer flow, or Tap to Pay.
Customer pays or starts the plan
The customer completes payment, starts a subscription, or begins an installment plan. This can happen before service delivery, at the time of delivery, or after the service has been delivered.
Newie sends the emails
Newie sends a confirmation email. If Terms of Service is enabled, the customer agrees before checkout and the agreed terms are included with the purchase confirmation where available. If Digital Download is enabled, this confirmation email includes the download link. If you configured a Welcome Email, Newie sends that separately with onboarding details such as forms, booking links, app links, portal links, or next steps.
Newie handles ongoing billing
Ongoing billing is handled by Newie - subscriptions renew on schedule, installment plans collect payments until complete.
Post-Checkout Messages
Purchase confirmation and Welcome Email are separate messages. The confirmation email handles the payment record, signed agreement, and digital download where enabled. The Welcome Email handles onboarding and next steps. For the detailed onboarding version, see Use Welcome Emails to Onboard Customers.Common Selling and Tap to Pay Support Questions
Will my Store appear in Google?
Will my Store appear in Google?
Publish to Web makes the Store public where available and usable as a public storefront. Search appearance depends on indexing and external discoverability. Private stores can only be reached by direct link or QR code.
How do I share a payment link on social media?
How do I share a payment link on social media?
What cards does Tap to Pay accept?
What cards does Tap to Pay accept?
Tap to Pay accepts contactless Visa, Mastercard, American Express, Apple Pay, and other contactless digital wallets. Eftpos-only cards can work for one-off Tap to Pay payments but not subscriptions.
Which iPhones support Tap to Pay?
Which iPhones support Tap to Pay?
Tap to Pay is only available in the Newie iOS app on a supported iPhone. It is not available in the web app or Mac app. Use iPhone XS or later with a supported iOS version and the current Newie app installed.
Tap to Pay is not available or will not load
Tap to Pay is not available or will not load
Check that Tap to Pay has been enabled, you are using the Newie iOS app, the iPhone is supported, iOS is up to date, the profile is complete, payout setup is complete, the business location is registered, and the service is Available for Sale. If the Home setup prompt was dismissed, enable Tap to Pay later from Settings or from the service share flow.
A customer's card is declined with Tap to Pay
A customer's card is declined with Tap to Pay
For subscriptions, ask the customer to try Apple Pay or a different supported card. Eftpos-only cards can work for one-off Tap to Pay payments but not future or off-session subscription payments. If Newie shows a decline code, use Troubleshooting & Error Reference.