Current Product Limits
These are current product edges that matter when planning a workflow. Some limits are unsupported, some need support assistance, and some are not available as public self-serve controls yet.Limitation Areas
Not supported
Current unsupported features, payment methods, and workflow limits.
Support-assisted
Items that may need Newie support, manual assistance, or account-specific review.
Public self-serve limits
Features that are not available for providers to configure themselves.
Not Currently Supported
- Android provider app (Android is customer-only)
- PayPal payments
- Native discount codes
- Native partial refunds
- Redirecting a refund to a different card or bank account - refunds return to the original payment method
- Marketplace or customer discovery
- Invoicing without a service
- Changing provider region after Stripe setup complete
- Public self-serve API
- Self-serve per-service currency changes
- Built-in form builder beyond Terms of Service
- Custom invoice fields such as NDIS codes, PO numbers, BPAY details, or extra line items
- Custom branded or vanity URLs (e.g.
newie.app/yourname) - store and payment links use system-generated URLs - Product ecommerce features such as inventory, carts, shipping, fulfillment, variants, and delivery-address collection. Providers can take payment for a physical product using a one-off purchase in manual or low-volume cases, but Newie does not manage the ecommerce operations around that product
- Collecting customer address at checkout - name and email are collected; collect addresses via Chat, Welcome Email, or an external form if needed
- Provider-side editing of an existing customer’s name - contact support
- Provider-side correction of a customer’s email address - contact support if the email has a typo or the customer cannot access the account. Customers who can access their purchase can update their own email through the Customer Manage Link or Newie app
- Requesting a customer’s email with Request email - available only for Sign in with Apple private relay hidden email addresses where the provider needs a direct email address to deliver the service
- Pro-rata billing for customers joining mid-cycle - no automatic pro-rata calculation; use Intro Pricing’s Pay Upfront option or add a Setup Fee for the partial period
- Backdating subscription billing start dates - start dates must be today or later
- Bulk price changes for fixed-term services - update each fixed-term subscriber individually with Change Price instead
- Depositing funds into Newie to cover a refund - refunds can only be drawn from available balance or handled by bank transfer with records kept
- Reactivating fully expired subscriptions - once a subscription has fully expired, it cannot be undone; the customer needs a new payment link to subscribe again
Available Through Support or Manual Assistance
- Service currency templates in supported selling currencies on request
- Direct API/native integration requests can be discussed with Newie support where a deeper integration is needed
- Complete data migration support on request
- Billing in another supported service-selling currency by creating a support-assisted template
Not Currently Available in Public Self-Serve
- Self-serve per-service currency selection
- Broader direct/native integrations beyond the supported paths documented in Integrations
- Multi-user team accounts
- GST or tax calculation in Newie