Limitation categories
Product limits
Check selling, billing, documents and customer-information limits.
Account and integration limits
Check the settings and access providers cannot configure themselves.
Help with your setup
See where support or another tool may provide an alternative.
Not currently supported
Selling and checkout
- Customer discovery: Newie does not provide a marketplace. Share your links with the customers you want to reach.
- Discount codes: there is no native discount-code feature.
- Product ecommerce: Newie does not manage inventory, carts, shipping, fulfilment, variants or delivery addresses. A One-Off Purchase can collect payment for a manual or low-volume physical-product sale, while you manage those operations elsewhere.
- Branded URLs: Store and payment links use system-generated URLs rather than custom addresses such as
newie.app/yourname. - Forms and addresses: Newie does not have a form builder for questionnaires or intake forms. Use Terms of Service for conditions customers must accept. Checkout collects name and email, not a customer address. Use Chat, a Welcome Email or an external form for information needed to deliver the service.
Billing and refunds
- PayPal: not supported as a payment method.
- Partial refunds: not available in the app. Refunds return the full payment to its original payment method and cannot be redirected to another card or bank account.
- Adding refund funds: you cannot deposit funds into your Newie balance through the app. If a balance check blocks a refund, see Refunds.
- Automatic pro-rata billing: Newie does not calculate a joining-mid-cycle amount automatically. For a manually calculated partial-period charge, set Billing Start Date to the next regular billing date and charge the partial amount as a Setup Fee at purchase. See the pro-rata guidance for this setup and the alternative using Pay Upfront Intro Pricing.
- Backdated billing starts: subscription start dates must be today or later.
- Bulk fixed-term price changes: change each fixed-term subscriber individually with Change Price.
- Reactivating expired subscriptions: a fully expired subscription cannot be undone. Send a new checkout link if the customer wants to subscribe again.
Invoices and reports
- An invoice without a service: Newie does not provide standalone invoicing.
- Custom invoice fields: fields such as NDIS codes, purchase order numbers, BPAY details and extra line items need another invoicing tool.
- Every internal ID in an export: standard reports do not contain every Newie, Stripe, customer, service, subscription, payment or payout ID. Check the CSV headers before relying on the file for CRM matching or deduplication.
Customer records
Newie adds customers during checkout. There is no Add Client form for entering a lead or customer before purchase. Providers cannot edit an existing customer’s name or correct their email themselves. Contact support if an address has a typo or the customer cannot access the account. Customers can change their own email in the Newie app if they can sign in and access their current inbox. Request email asks a customer using Sign in with Apple’s hidden relay address to confirm a direct address for service delivery. It is not an email-editing tool. See All Customers.Account and integration limits
Ask support about these setups
Contact Newie support to check whether Newie can help with:- Charging in another currency: say which currency you want to charge in.
- Connecting an app that the listed integrations do not cover: name the app and explain what you want the connection to do.
- Moving existing customers: name your current billing platform and say how many customers you want to move. See Switch to Newie before cancelling existing subscriptions.