Read the invoice status
For BECS Direct Debit, Newie can keep the subscription active while the bank confirms payment. Pending and Processing are not failures: wait for the result before asking the customer to pay the same invoice again. If it becomes Overdue or Payment Failed, use the recovery actions on that invoice.
A paused invoice stays paused when you resume the subscription. To restart billing, resume the subscription and review its next payment date. Moving that date changes the schedule for future invoices; it does not collect the original paused invoice.
Recognize setup-fee charges
When a subscription or instalment plan includes a Setup Fee, Newie identifies the setup-fee payment in the payment and invoice details. The setup fee is charged immediately. If the first subscription or instalment payment is also due on the purchase date, the customer can see two separate charges: the Setup Fee and the first scheduled payment.Check charges that look duplicated
Two charges close together can belong to different invoices. For example, a retry of last week’s failed payment may succeed on the same day this week’s subscription payment is collected. Check the subscription’s invoice history and compare the invoice dates, billing periods, payment dates, and payment status before treating it as a duplicate payment. If you confirm that a collected payment should be returned, open that paid invoice and issue a refund. If you cannot explain the charges from the invoice history, contact Newie support with the customer name, service, invoice dates and payment dates.Receipts
Open a paid payment or invoice and choose Email Customer Receipt or Download Customer Receipt. If you need more than proof of one payment, use the table below to choose a statement or report.Choose the right document
Understand invoice limits and late fees
Newie invoices contain the standard service and payment details. For custom fields—such as NDIS codes, purchase order numbers, GST breakdowns, custom logos, BPAY details or extra line items—use your accounting software. Newie does not calculate or add GST to your service price automatically. If your price needs to include GST, enter the full amount and state that it includes GST in the service description. This does not add a separate GST line to Newie’s receipt; issue any tax invoice you need through your accounting system. Newie also does not create a numbered quote or invoice before a customer purchases. Share the service link when the customer is ready to check out, and use your accounting system if they need a formal quote, purchase-order document, or tax invoice first. Newie does not have an automatic late-fee feature. If you and the customer agree to a separate one-time fee, create a One-Off Purchase service and send its checkout link. If the agreement is to change future subscription payments instead, use Change Price. Neither action adds a fee to the existing overdue invoice.Related guides
- Failed Payments & Overdue Invoices walks through retries, customer payment links and Overdue Assistant.
- Refunds covers returning a collected payment and handling a low payout balance.
- Reports & Reporting shows where to export billing, sales and payout history.