Manage Subscriptions

Open Subscribers when you need to change an existing customer’s ongoing or fixed-term subscription. You can pause billing, arrange an end date, change future payments or move the customer to another service. Editing a service’s base price or billing start date affects new purchases. Use the customer’s subscription to change their existing billing, or the bulk actions below to update several subscribers. For a tailored arrangement before someone buys, use a Custom Pricing Link instead.

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Common subscription actions

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Find and understand a subscription

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Find the subscriber

1. Open Subscribers.
2. Choose Search.
3. Enter the customer’s name or email address.
4. Select the customer, then select the subscription you need to manage.

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Use the status lists

Open a status section on Subscribers to find the subscriptions you need. Recently Subscribed shows customers who subscribed in the last seven days. The other sections describe the subscription’s current status:

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Check unpaid and processing invoices

Check the invoices as well as the subscription before making a change. An overdue invoice remains a separate amount to resolve, and a bank payment may already be processing. Pausing does not stop an existing Auto-Retry; cancellation does not refund previous payments.

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Show or hide expired subscriptions

Choose Show expired above the subscriber list to include fully expired subscriptions. Choose Hide expired to collapse them again.

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Share a Customer Manage Link

1. Open the subscription’s ... menu and choose Customer Manage Link.
2. Choose Copy Link.
3. Send the link to the customer through your preferred channel.

The link opens the existing subscription so the customer can use its payment actions. They can also pause or cancel if you have enabled those controls. Customer Manage & Payment Links explains which link to send for one overdue invoice or a new purchase.

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Pause or cancel a subscription

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Pause a subscription

Use a pause when billing should stop for a period and then resume. Newie still creates invoice records for billing dates during the pause and marks them as Paused in Invoice History. If you do not resume early, billing restarts on the next scheduled payment on or after the pause end date. If a payment due on that end date should also be paused, choose the following day as the end date and check the preview. Pause is not offered while a subscription is Upcoming, Expiring or Expired.

1. Select the customer in Subscribers.
2. Open the subscription’s ... menu and choose Pause.
3. Select the pause start and end dates.
4. Review the payment preview and submit.

For a fixed-term subscription, Extend Subscription lets you choose whether paused payments are added to the end. Check the preview carefully if the pause overlaps Intro Pricing: a pause with no scheduled payments inside it does not extend prepaid service time. Resolve any existing overdue invoice separately. Pausing does not turn off Auto-Retry on that invoice.

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Resume a paused subscription

1. Open the paused subscription’s ... menu and choose Edit Pause.
2. Choose Remove Pause, then confirm OK. If the screen instead shows Resume Subscription, choose it and confirm Resume.

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Remove a scheduled pause

1. Open the subscription’s ... menu and choose Edit Pause.
2. Choose Remove Pause.
3. Confirm OK.

Use this before the scheduled pause begins. The subscription stays on its existing billing schedule.

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Schedule a cancellation

1. Open the subscription’s ... menu and choose Schedule Cancel.
2. Choose the end date.
3. Review the payment preview and submit.

The subscription stays active until that date. Payments due before the scheduled cancellation date are still collected.

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Change the scheduled cancellation date

Use Edit Cancel Date while it is available. Once the subscription is Expiring, that action is hidden. To reverse the cancellation, see Keep an expiring subscription active; only the account that requested cancellation can use Don’t Cancel.

1. Open the subscription’s ... menu and choose Edit Cancel Date.
2. Choose the new date.
3. Submit the change.

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Remove a scheduled cancellation

The steps below apply while Edit Cancel Date is shown. For an Expiring subscription, only the account that requested cancellation can use Don’t Cancel; see Keep an expiring subscription active.

1. Open the subscription’s ... menu and choose Edit Cancel Date.
2. Choose Remove scheduled cancellation.
3. Confirm Remove.

The subscription returns to its existing billing schedule and stays active.

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Keep an expiring subscription active

Don’t Cancel appears on an Expiring subscription only when you are signed into the account that requested the cancellation. It does not extend a fixed-term subscription that is simply reaching its original end date. When the action is available, open the subscription’s ... menu, choose Don’t Cancel, and confirm before the subscription fully expires. Future billing continues on the restored schedule; a fixed-term subscription keeps its original end date. If the action is missing, check who requested the cancellation or contact Newie support.

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Cancel a subscription immediately

Use immediate cancellation when future scheduled billing should stop now. If the customer should keep the subscription until a later date, schedule the cancellation instead. Cancel is not shown while a future cancellation is scheduled, or once the subscription is Expiring or Expired. If a future cancellation is scheduled and Edit Cancel Date is available, use Edit Cancel Date → Remove scheduled cancellation first. If the subscription is already Expiring, Edit Cancel Date is also hidden. Don’t Cancel is available only to the account that requested the cancellation. Contact Newie support if you need help ending it immediately. When Cancel is available, open the subscription’s ... menu, choose it, and confirm Cancel Subscription. The ended subscription remains available under Expired or Show expired. A fully expired subscription cannot be reactivated, and canceling does not refund previous payments. Check existing overdue invoices and processing payments separately; cancellation does not settle them.

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Change pricing, dates, or services

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Change one subscriber’s price or billing frequency

The pricing controls are not shown on Expiring or Expired subscriptions. For an ongoing subscription, a new price can include a different amount, a different billing period, or both. For example:

• changing AUD 100 weekly to AUD 100 fortnightly means the customer is charged AUD 100 every two weeks;
• changing AUD 100 weekly to AUD 200 fortnightly keeps roughly the same value across each two-week period.

For a fixed-term subscription, the billing period stays locked. You can change the amount for the remaining payments, and choose whether the change lasts until the end or for a selected number of payments where Newie offers that choice.

1. Open the subscription’s ... menu.
2. Choose Edit Pricing for an ongoing subscription or Change Price for a fixed-term subscription.
3. Select an existing price or choose Create Ongoing or Temporary Price.
4. Choose Next payment date or Schedule for later, then review and save.

The new price starts on the next payment or on the first payment on or after the scheduled date. A temporary price applies for the selected number of payments, then returns to the base or previous price shown in the app. Before saving, check the preview for the next payment amount and date, how often later payments will be charged, and when any temporary price ends. For a fixed-term subscription, also check the remaining number of payments.

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Remove a scheduled price or service change

1. Open the subscription’s ... menu.
2. Choose Edit Pricing, Change Price, or Switch Service.
3. On Scheduled Change, review the existing change.
4. Choose Remove Scheduled Change. If Newie shows Remove and Continue, choose it to remove the existing change and continue into the new change flow.

Removing the scheduled change keeps the current price or service in place. It does not undo a change that has already taken effect.

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Move a subscriber’s next payment date

1. Open the subscription’s ... menu and choose Edit Payment Date.
2. Select the new date.
3. Review and confirm.

For an Upcoming subscription, the same action is labeled Edit Start Date. Newie shows the date action only when a next payment date is available and the subscription is not Expiring or Expired. Future invoices keep the same price and billing frequency, starting from the new date. After a price, date, or service change, check the next payment and Invoice History. If an unexpected extra invoice appears, or a fixed-term subscription shows Expiring or No further payments while payments should remain, contact Newie support before making another billing change. Include the customer, service, intended schedule, and the unexpected invoice or status.

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Switch one subscriber to another service

You can switch an ongoing or fixed-term subscription while it is Upcoming, Active, Paused, Overdue or Expiring. One-off purchases and instalment plans cannot be switched.

1. Open the subscription’s ... menu and choose Switch Service.
2. Choose the new subscription service from the list. A service is excluded if this customer already has an Upcoming, Active, Paused, Overdue or Expiring subscription to it.
3. Under Pricing, review the new service’s default price. Turn on Keep Existing Price if you want the customer to keep their current price and billing schedule; this option is available only when both services are ongoing subscriptions.
4. Choose whether to switch now or schedule the switch.
5. Review Billing After Switch and the payment calendar, then confirm Change.

Switching now moves the customer to the new service immediately. Any price change starts with their next scheduled payment, or when payments resume if they are paused. For a scheduled switch, the service changes on the selected date and any price change starts on the first payment on or after that date. Switching to a fixed-term service starts that service’s full Number of Payments from the first new-price payment. Payments already completed on the original service are not subtracted from the new count. If the customer should only make the payments left from their original agreement, duplicate the destination service and set the agreed billing period and remaining Number of Payments. Use Edit Payment Date first if the next charge also needs to move. Select the duplicate in Switch Service and check Billing After Switch before confirming. Resolve existing overdue invoices separately.

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Change prices for multiple subscribers

The selected subscribers must belong to the same eligible ongoing subscription service and must not have incompatible pending changes. Fixed-term subscribers need individual price changes.

1. Go to Sell → Services.
2. Open the ... menu on the service whose subscribers you want to update.
3. Choose Manage Customer Pricing, then Change Price for Multiple.
4. Select the new price and when it should start.
5. Select the subscribers, review the change, and save.

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Move multiple subscribers to another service

1. Go to Sell → Services.
2. Open the ... menu on the service the subscribers are moving from.
3. Choose Move Subscribers.
4. Select the subscribers, then choose their new subscription service from the list.
5. Choose when the move should happen, review it, and confirm.

Before switching one or more subscribers, check the destination service, billing preview, start date, and any pending scheduled price change or service switch. Review Invoice History before and after the move when invoices are overdue, pending, or processing.

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Recover an overdue payment

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Start Overdue Assistant for one subscription

Open an eligible overdue subscription’s ... menu and choose Start Overdue Assistant or Enable Overdue Assistant, whichever Newie shows. Overdue Assistant follows up on overdue invoices. If it is already set up for the subscription, the menu shows the history action instead.

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View the Overdue Assistant history

Open the subscription’s ... menu and choose View Overdue Assistant History. Use the history to review follow-ups, customer replies, recovered payments, and any action Newie needs from you. For the complete overdue workflow, see Failed Payments & Overdue Invoices.

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Documents, exports, and support

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Generate a subscription statement

1. Open the subscription’s ... menu and choose Statement.
2. Review the invoice history and totals.
3. Choose Export Statement, then CSV or PDF.

Use a statement for broader subscription billing history. Use a receipt when the customer needs proof of one specific payment. The statement totals recorded invoices. Total unpaid excludes paused and voided invoices; these have separate totals when present. It does not calculate a full contractual minimum-term balance from your Terms of Service or add future amounts that have not been invoiced. Review View Agreed Terms and any agreed pause arrangements separately when working out that balance.

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View or export a subscriber’s agreed terms

1. Open the subscription’s ... menu and choose View Agreed Terms.
2. Review the accepted Terms of Service.
3. On iPhone, choose PDF to export a copy. Use Share Link to share the terms record on iPhone or Mac.

This action only appears when Terms of Service were enabled and an agreement exists for the subscription. The iPhone PDF can show the customer’s name, acceptance date and browser or device information, but not the exact time or IP address. For a more detailed acceptance record, give support the customer and subscription details and specify the information you need.

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Export subscribers

1. Open Subscribers.
2. Choose Export.
3. Use Filters if you only need selected subscription states.
4. Choose CSV or PDF.

To export customers for one service instead, open the service’s ... menu in Sell → Services and choose View & Export Customers.

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Ask a question about a subscription

Open the subscription’s ... menu and choose Ask a Question. Newie first shows help relevant to that subscription. If the answer does not resolve the issue, continue to Newie support chat with the subscription context attached. Last updated: 2026-09-11