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Use Subscribers for customer-specific actions on ongoing and fixed-term subscriptions. Changing a service usually affects new buyers; existing subscribers keep their current setup until you update their subscriber record or use an eligible bulk action.

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Search for a Subscriber

  1. Open Subscribers.
  2. Choose Search.
  3. Enter the customer’s name or email address.
  4. Select the customer, then select the subscription you need to manage.

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Filter Subscribers by Status

Use the status sections on Subscribers to open the relevant list:
  • Recently Subscribed: subscribed in the last 7 days.
  • Upcoming: created but not started yet.
  • Active: running normally.
  • Paused: future billing is temporarily paused.
  • Overdue: has an overdue invoice.
  • Expiring: scheduled to end.
  • Expired: already ended.

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Show or Hide Expired Subscribers

Choose Show expired above the subscriber list to include fully expired subscriptions. Choose Hide expired to collapse them again.
  1. Open the subscription’s ... menu and choose Customer Manage Link.
  2. Choose Copy Link.
  3. Send the link to the customer through your preferred channel.
The customer can use it for supported payment and self-service actions. See Help Customers Manage Payments for the customer flow and service-level permissions.

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Pause a Subscription

  1. Open Subscribers and select the customer.
  2. Open the subscription’s ... menu and choose Pause.
  3. Select the pause end date.
  4. Review the payment preview and submit.
Pausing stops future billing for the selected period while keeping the subscription record. Newie still creates invoice records for scheduled billing dates during the pause and marks them as Paused in Invoice History. For a fixed-term subscription, use Extend Subscription to choose whether the paused payments are added to the end of the subscription. Before pausing, check for overdue invoices: pausing future billing does not turn off Auto-Retry on an overdue invoice that already exists.

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Resume a Paused Subscription

  1. Open the paused subscription’s ... menu and choose Edit Pause.
  2. Choose Resume Subscription.
  3. Confirm Resume.
If you do not resume early, billing restarts on the next scheduled payment after the pause end date.

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Remove a Scheduled Pause

  1. Open the subscription’s ... menu and choose Edit Pause.
  2. Choose Remove Pause.
  3. Confirm OK.
Use this before the scheduled pause begins. The subscription stays on its existing billing schedule.

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Schedule a Subscription Cancellation

  1. Open the subscription’s ... menu and choose Schedule Cancel.
  2. Choose the end date.
  3. Review the payment preview and submit.
The subscription stays active until that date. Payments due before the scheduled cancellation date are still collected.

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Edit a Scheduled Cancellation Date

  1. Open the subscription’s ... menu and choose Edit Cancel Date.
  2. Choose the new date.
  3. Submit the change.

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Remove a Scheduled Cancellation

  1. Open the subscription’s ... menu and choose Edit Cancel Date.
  2. Choose Remove scheduled cancellation.
  3. Confirm Remove.
The subscription returns to its existing billing schedule and stays active.

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Keep an Expiring Subscription Active

Open the Expiring subscription’s ... menu, choose Don’t Cancel, and confirm. The subscription returns to Active and future billing continues on the existing schedule. Use this before the subscription fully expires.

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Cancel a Subscription Immediately

Open the subscription’s ... menu, choose Cancel, and confirm Cancel Subscription. The subscription ends immediately and no further subscription payments are collected. The record remains available under Expired or when Show expired is on. Before cancelling, decide whether the customer should keep access until a future date and whether a separate refund is needed. Cancellation does not refund previous payments, and a fully expired subscription cannot be reactivated. For detailed availability notes, see Pauses and Cancellations.

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Change One Subscriber’s Price

  1. Open the subscription’s ... menu.
  2. Choose Edit Pricing for an ongoing subscription or Change Price for a fixed-term subscription.
  3. Select an existing price or choose Create Ongoing or Temporary Price.
  4. Choose Next payment date or Schedule for later, then review and save.
The new price starts on the next payment or on the first payment on or after the scheduled date. A temporary price applies for the selected number of payments, then returns to the base or previous price shown in the app.

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Remove a Scheduled Price or Service Change

  1. Open the subscription’s ... menu.
  2. Choose Edit Pricing, Change Price, or Switch Service.
  3. On Scheduled Change, review the existing change.
  4. Choose Remove Scheduled Change. If Newie shows Remove and Continue, choose it to remove the existing change and continue into the new change flow.
Removing the scheduled change keeps the current price or service in place. It does not undo a change that has already taken effect.

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Move a Subscriber’s Next Payment Date

  1. Open the subscription’s ... menu and choose Edit Payment Date.
  2. Select the new date.
  3. Review and confirm.
For an Upcoming subscription, the same action is labelled Edit Start Date. The subscription stays active. Future invoices continue on the same billing frequency from the new date. The action does not change the subscription price, service, or billing frequency. For a fixed-term subscription, moving the next payment date can change the timing of the remaining payments.

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Start Overdue Assistant for a Subscription

Open an eligible overdue subscription’s ... menu and choose Start Overdue Assistant or Enable Overdue Assistant, whichever Newie shows. Overdue Assistant follows up on overdue invoices. If it is already set up for the subscription, the menu shows the history action instead.

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View Overdue Assistant History

Open the subscription’s ... menu and choose View Overdue Assistant History. Use the history to review follow-ups, customer replies, recovered payments, and any action Newie needs from you. For the complete overdue workflow, see Failed Payments & Overdue Invoices.

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Generate a Subscription Statement

  1. Open the subscription’s ... menu and choose Statement.
  2. Review the invoice history and totals.
  3. Choose Export Statement, then CSV or PDF.
Use a statement for broader subscription billing history. Use a receipt when the customer needs proof of one specific payment.

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View or Export a Subscriber’s Agreed Terms

  1. Open the subscription’s ... menu and choose View Agreed Terms.
  2. Review the accepted Terms of Service.
  3. Choose PDF to export a copy, or Share Link to share the terms record.
This action only appears when Terms of Service were enabled and an agreement exists for the subscription.

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Switch One Subscriber to Another Service

  1. Open the subscription’s ... menu and choose Switch Service.
  2. Select the eligible destination service.
  3. Choose whether to switch now or schedule the switch.
  4. Review the billing preview and confirm Change.
This action is for active ongoing or fixed-term subscriptions. One-off purchases and instalment plans are not service-switch records.

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Change Prices for Multiple Subscribers

  1. Go to Sell -> Services.
  2. Open the ... menu on the service whose subscribers you want to update.
  3. Choose Manage Customer Pricing, then Change Price for Multiple.
  4. Select the new price and when it should start.
  5. Select the subscribers, review the change, and save.
The selected subscribers must belong to the same eligible ongoing subscription service and must not have incompatible pending changes. Fixed-term subscribers need individual price changes. For detailed eligibility notes, see Subscriber Price Changes. To offer a unique price before purchase, use a Custom Pricing Link.

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Move Multiple Subscribers to Another Service

  1. Go to Sell -> Services.
  2. Open the ... menu on the service the subscribers are moving from.
  3. Choose Move Subscribers.
  4. Select the subscribers and the eligible destination service.
  5. Choose when the move should happen, review it, and confirm.
Before switching one or more subscribers, check the destination service, billing preview, start date, and any pending scheduled price change or service switch. Review Invoice History before and after the move when invoices are overdue, pending, or processing. For detailed eligibility notes, see Service Switches.

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Export Subscribers

  1. Open Subscribers.
  2. Choose Export.
  3. Use Filters if you only need selected subscription states.
  4. Choose CSV or PDF.
To export customers for one service instead, open the service’s ... menu in Sell -> Services and choose View & Export Customers.

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Ask a Question About a Subscription

Open the subscription’s ... menu and choose Ask a Question. Newie first shows help relevant to that subscription. If the answer does not resolve the issue, continue to Newie support chat with the subscription context attached. Last updated: 2026-07-15