Service Settings & Features

To edit a service, open Sell → Services, open the service’s … menu and choose Edit. The fields available depend on the service type.

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Name and description

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Service name

This is the title customers see at checkout, in the Store and in customer messages. Use a short, recognisable name that tells them what they are buying. A name is required for every service.

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Description

Explain what is included, how you deliver it and anything the customer needs to know before paying. A description is optional on every service type.

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Pricing and billing

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Pricing

Pricing is required. Newie’s standard transaction limits are 0.50 to 20,000 in the service currency, but account, currency or payment-method limits can differ. Check the amounts shown in the app. Free services and zero-priced intros are not supported. For a subscription trial, use a delayed billing start date instead.

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Billing period

Choose how often subscription or instalment payments are due. Monthly is the default billing period for US providers; you can choose a different period before saving. Monthly billing follows a calendar-month date, rather than a fixed 30-day interval. The regular billing start sets that date; choosing Monthly does not automatically mean the first of each month. Check the preview, especially when Intro Pricing ends or you choose a different Billing Start Date. Use a preset, or select Custom and set Period Length and Number of Periods. For example, choose Week and 2 for payments every two weeks. Custom periods can use Week, Month or Year. One-Off Purchases have no recurring billing period. If a new subscriber needs a different schedule from your usual one, use a Custom Pricing Link. For example, you can offer fortnightly billing instead of monthly without changing the original service.

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Add Fee to Price

Turn this on to include transaction fees in the customer-facing price. Customers see one all-inclusive price at checkout. It is available on every service type and affects new purchases. Existing subscribers and instalment customers keep their agreed price. Use the subscriber pricing tools for an existing subscription, or arrange a replacement plan if an instalment structure needs to change.

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Number of Payments

• Ongoing subscription: Choose Unlimited.
• Fixed-term subscription: Enter the number of main-price payments. Any Intro Pricing comes before this count.
• Instalment plan: Enter how many instalments the total should be split into. A Setup Fee does not count as an instalment.

This sets the schedule. Failed payments can leave unpaid invoices after the schedule ends.

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Setup Fee

A Setup Fee is a separate, one-time charge when a customer buys a subscription or instalment plan. It is available on ongoing and fixed-term subscriptions and instalment plans, but not One-Off Purchases. Use it for a joining fee, deposit or other upfront amount. It is charged at purchase even when regular billing starts later. If the first scheduled payment is also due immediately, the customer can see two separate charges.

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Billing Start Date

Choose when subscription or instalment invoices begin and payments become due. Intro Pricing starts on this date too; a Setup Fee is still charged at purchase.

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Intro Pricing

Use Intro Pricing for a starting rate before the main subscription price begins. It is available on ongoing and fixed-term subscriptions, not One-Off Purchases or instalment plans. If billing starts later, the intro starts on that future billing date. For a fixed term, the full main-price payment count follows the intro. Two weekly intro payments plus 12 main-price payments means 14 scheduled payments. Check the full preview before sharing the service. The intro price must be greater than zero. Use a delayed billing start for a free trial. To remove an intro for future customers, open the service’s Edit → Intro Pricing, choose Remove Intro Price, then save the intro settings and the service. Any separate Setup Fee stays in place. Existing subscriptions keep their purchased pricing.

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Checkout and delivery

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Buy Now Pay Later (BNPL)

BNPL lets eligible customers repay Afterpay/Clearpay, Klarna or Affirm over time. You are funded upfront, less fees; the money reaches your bank through the normal payout schedule. BNPL is available only on eligible One-Off Purchases. To offer it:

1. Open Settings → Payments & Payouts → Accepted Payment Methods on iOS or macOS and enable the provider. You can also start this setup from Buy Now Pay Later in an eligible service’s editor.
2. Open the One-Off Purchase in Sell → Services → … → Edit.
3. Use Buy Now Pay Later to choose whether that service offers BNPL.

Both the account and service settings matter. The editor shows reasons such as Not enabled, Pending action, Not available or Price too high when a provider is unavailable. Check the current status and BNPL limits. Card / Apple Pay and AU Bank Account are controlled through Accepted Payment Methods.

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Terms of Service

Add terms when customers need to accept conditions before buying. When enabled, customers must accept the terms before completing checkout. Terms are available on every service type and add a 0.4% transaction fee when enabled.

1. In the service editor, find Terms of Service and choose Add.
2. Enable and edit the default terms you need, such as minimum commitments, waivers, cancellation policies or refund terms.
3. Choose Create Custom Term to write an individual condition. You can include a link to an external policy or agreement.
4. Use AI Create or AI Improve if those actions are shown. Review both the full wording and the abbreviated checkout summaries.
5. Preview the enabled terms and their links, then save the service.

Custom terms you create are saved to your account. In another service’s Terms of Service editor, open Custom Terms and enable the saved terms you want to use. Choose the terms for each service; creating a custom term does not automatically enable it on every service. Write directly to the customer: for example, “You agree to a 12-week minimum term.” Newie saves a downloadable record of the terms accepted for each purchase and includes it in the New Purchase email. Newie is not a party to those terms.

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Welcome Email

Add the customer’s next steps, such as a booking link, community invite or onboarding instructions. When configured, the Welcome Email is sent after checkout. It is available on every service type. Preview the email and check its links before saving. Welcome Emails & Onboarding explains how to write and test it.

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Digital Downloads

Attach files to any service type. Newie puts the download link in the New Purchase email; the Welcome Email is for the customer’s next steps. Multiple uploaded files are bundled into one .zip file. On iOS, select a file available in the device’s Files app. On macOS, use Finder. Keep each file under 500 MB. If you select several files, the combined .zip must also be under that limit. There is no additional Newie fee for this feature.

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Follow-up and customer controls

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Overdue Assistant

Overdue Assistant follows up on late subscription and instalment invoices and tells you when it needs your decision. In Settings → Payments & Payouts → Overdue Assistant, choose the records it should affect:

• Default for New Services: Services you create in future.
• Existing Services: New subscriptions to services you already sell.
• Existing Subscriptions: Subscription records you already have.

The Settings screen shows how long a payment must be overdue, or how many invoices must be overdue, before automatic follow-up starts. To begin sooner, open an overdue subscription or instalment plan and use Start Overdue Assistant or Enable Overdue Assistant when shown. Open Subscribers → Overdue Assistant to review active cases, cases needing instructions and cases closed in the last seven days. A case shows its summary, next follow-up, collected amount, status and activity. Use Give AI Instructions when context is needed. See the full follow-up guide for settings, statuses and cancellation behavior.

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Customers can Pause

Enable this on a subscription service to let customers pause their own subscriptions. They can choose a pause end date, and you will see the status update to Paused in Subscribers. This is a per-service permission and is available only for subscriptions. There is no service setting for a minimum or maximum pause length. Put agreed pause conditions in Terms of Service; those conditions do not automatically restrict the dates in the pause control. If you need to approve dates yourself, leave Customers can Pause off and pause on the customer’s behalf.

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Customers can Cancel

Enable this on a subscription service to let customers cancel themselves. The cancellation action is available even if your terms mention a minimum commitment, so set the permission to match how you want to handle requests. This is also a per-service permission for subscriptions only. If both Customers can Pause and Customers can Cancel are off, customers need to contact you to request either change. Update the toggles in the service editor.

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Available for Sale

Turn this on when customers should be able to buy the service. Turning it off stops new purchases. The service editor has no setting for a maximum number of purchases. If you have a limited number of places, track purchases and turn off Available for Sale when they are filled. Store placement is separate: add the service to the Store if you want it listed there. Otherwise customers can still buy through a direct service or group link while Available for Sale is on.

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Compare feature availability by service type

Last updated: 2026-09-11