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Use Newie to collect membership payments and sell drop-ins, class packs or programs. Manage class places, attendance and the visits included in each purchase through your booking system or studio records. This guide covers the Newie setup, member sign-up and later billing changes. If you primarily sell one-to-one training, see Take Payment for In-Person Fitness.

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Set up membership billing

  1. Open Sell → Services → New Service and choose Subscription.
  2. Give the membership a name and describe the access included, such as the classes, location or training services a member can use.
  3. Enter the price per payment and select the billing period. Use Number of Payments → Unlimited for a membership that continues until cancelled.
  4. Use Billing Starts if regular payments should begin later. Add a Setup Fee only if you charge a separate joining or onboarding amount; it is collected at checkout, even with a future billing start.
For a challenge with a fixed payment schedule, enter the number of main-price payments instead of Unlimited. Any Intro Pricing runs before that count. For a fixed program total split over time, choose Instalment Plan and enter the total, payment count and billing period. Sell Fitness Programs and Memberships explains those arrangements.

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Set up drop-ins and class packs

Create a One-Off Purchase for each drop-in, workshop or prepaid pack. Enter its full price and describe the classes or visits included. For packs, explain any expiry date or restrictions in the service’s terms and record the visits purchased in your booking system or member records. Newie collects the purchase price; it does not deduct a class credit each time the member attends or reserve a place in a class.

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Add joining instructions and member controls

Add Terms of Service covering the membership or pack conditions the customer should accept, including cancellation, booking and pause arrangements that apply to your business. For subscriptions, decide whether to enable Customers can Pause and Customers can Cancel. If staff need to approve a pause, leave customer pausing off and make the change from the member’s subscription. Written pause conditions do not automatically limit the dates in the customer pause control. Add a Welcome Email if the member needs joining instructions after checkout. Include the details relevant to their purchase, such as a timetable or booking link, arrival instructions or how to get access. A timetable link lets the member reach your booking system; it does not book their first class. Save the services with Available for Sale turned on. Use a service group to let members browse the studio’s memberships and passes through one link, or include them in your Store.

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Sign up a member online or at the desk

Open the service’s … menu to share its link or show its QR Code. Add the link to your website or send it directly; at the desk, the member can scan the code and complete checkout on their own phone. For contactless payment, choose Tap to Pay on a supported iPhone. Purchase as Customer provides guided checkout on iPhone or Mac. Complete the full checkout flow, including the membership setup after a tap. Newie sends the purchase confirmation, any agreed terms record and your configured Welcome Email. Add the member’s purchased access or pack to the system that manages studio attendance and entry. You can find the purchase and its payment status under All Customers → customer → Invoice History; a bank payment may still be processing.

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Manage membership changes

Open the member in Subscribers when you need to pause billing, cancel or change their price. Use Switch Service if they move to a different subscription membership, and review the billing preview before confirming the change. Update the member’s access in your booking or entry system to match the arrangement. A Newie billing change does not itself alter class allowances or door access. For a missed payment, use Failed Payments & Overdue Invoices to review automatic retries and Overdue Assistant follow-up before deciding whether you need to intervene. Keep the member’s class access consistent with your agreed membership terms. Last updated: 2026-09-11