Skip to main content

Documentation Index

Fetch the complete documentation index at: https://newie.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

​
Payout Reports and Exporting

You can download payout reports as CSV or PDF. Most payout reports use a selected date range; an Individual Payout Download is exported from one selected payout. For tax and accounting, Payouts is the best place to export payout totals and fee details.
  • Payout Summary: Best for tax reporting. Shows a summary of all payouts in the selected date range and details Newie’s fees so you can give your accountant a clear fee breakdown.
  • Group Summary: Shows payout detail categorised by the service group the sale belongs to.
  • All Transactions: Shows all payouts and the transactions that make up each payout, including Payment Method Country where available. Use this when you or your accountant need to review domestic and overseas transaction activity for tax preparation, such as separating Australian and overseas payment-method transactions for a selected period.
  • Individual Payout Download: Shows the transactions, refunds, fees, and adjustments inside one selected payout.
Recommended Accounting Workflow: When a Newie payout hits the bank account, let the accounting software’s bank feed create the deposit or money-in record. Download the matching Newie report for that specific payout and attach it to that accounting record as supporting documentation. Use the payout report to support the accounting treatment your accountant recommends for sales, fees, refunds, and tax. For customer-country or overseas-transaction review, export All Transactions for the relevant date range and use Payment Method Country as the reference column. This is cleaner than syncing each sale individually via Zapier - see Newie + Xero and Newie + QuickBooks. Newie does not send payout reports through Zapier. Export payout reports directly from the Payouts section when preparing tax or accounting records. For the full reporting reference, including Sales Export, customer exports, payout reports, statements, and receipts, see Reports & Reporting.

​
Troubleshooting Payout Issues

  • Not all sales appear: Check whether the funds are still in the Clearing Balance. Card payments follow the relevant payment clearing time, and BECS payments can take up to 3 business days to process
  • Payout Now doesn’t complete: Check the 30-day post-first-payout requirement, bank support, Stripe instant availability, enough instant-available balance to cover the payout amount plus the 1.5% fee, recent BNPL-funded sales (Afterpay/Clearpay, Affirm, Klarna are not eligible), app version, and daily limits
  • Upcoming payout looks later than expected: Check the payout schedule, weekends, public holidays, first-payout hold, Stripe verification, and whether the funds have finished payment clearing
  • Change bank account: Open Newie → Settings → Payout Account → Manage Payout Account → Log in to Stripe and Manage, then update payout details through Stripe
  • Different country: Stripe accounts are country-specific. A new Newie account is needed

​
Common Payout Support Questions

Yes. Newie supports daily, weekly, and monthly automatic payout schedules where available.
No. Stripe accounts are country-specific. The payout bank account must match your Stripe account country. If you need payouts in another country, you need a new Newie account.
Yes. Scheduled payouts run on business days. If a payout day falls on a weekend or public holiday, the payout is sent on the next business day. Banks can also take extra time around holidays.
Go to Settings → Payout Account → Manage Payout Account, then update the payout schedule, payout day, or payout time in Newie where available. Changing the payout schedule does not make new payments clear faster.
New accounts can have an initial payout waiting period before the first payout is sent. Successful payments may show as Clearing during that period. After the initial period, cleared funds are paid on the next scheduled payout.
Go to Settings → Payout Account → Manage Payout Account → Log in to Stripe and Manage, then update bank details in Stripe. Update bank details before closing an old account to avoid bounced payouts.
Log in to Stripe from Settings → Payout Account → Manage Payout Account and check the payout bank details. Then review the payout report or All Transactions report to see how the failed payout is recorded. Contact Newie support if the payout record does not make clear what happened to the funds.
Newie does not issue traditional payslips. Use Payout Reports, Payout Summary, Statement exports, or Individual Payout Downloads as supporting records where accepted by your accountant, bank, or other requester.
Last updated: 2026-05-30