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Send onboarding notes, thank-you messages or payment follow-ups from your Gmail account, with replies returning to your inbox. For the same instructions after every purchase, consider Newie’s Welcome Email. Use Gmail through Zapier when the message needs a different trigger or information from another step.

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Choose when the email goes out

You can send a payment receipt from the invoice in Newie. Use a Payment Paid email for your own message; it also runs for renewals and instalments. For BECS Direct Debit, it waits for bank confirmation.

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Write and send the email

You’ll need a Gmail or Google Workspace account and Newie connected to Zapier.
  1. Create a Zap with the Newie event above. Filter by Offering ID if the message is for one service. For one-time onboarding, add a repeat-action check before using a recurring payment trigger.
  2. Connect Gmail and choose Send Email.
  3. Set To to the customer’s usable email address. Send from the connected Gmail account or an alias already configured in Gmail, and choose a recognizable sender name and reply address.
  4. Write the subject and body, inserting the customer’s name and service details from Newie where useful. For a payment follow-up, include the service name and invoice amount so the customer can identify the payment.
  5. For an HTML email, set Body Type to html. Send a test to yourself and check the wording, inserted fields, links and reply address before turning on the Zap.
The payment trigger provides an invoice ID, not an invoice payment link. To give the customer a way to pay an overdue invoice, send its link from Newie separately.

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Keep the sending volume manageable

Check the connected account’s limits in Zapier’s Gmail guide against the number of messages your trigger will send. Use an email platform built for bulk campaigns if that volume exceeds Gmail’s limits. Last updated: 2026-09-10