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Send Newie updates to the Slack channel or teammate who needs to act on them.

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Choose the event and destination

For BECS Direct Debit, Payment Paid waits for bank confirmation. It includes renewals and instalments, so choose a destination that suits the expected number of messages.

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Send the Slack message

You’ll need permission to install Zapier in the Slack workspace, the target channels already created, and Newie connected to Zapier.
  1. Create the Newie Zap and choose the event above. Add an Offering ID filter if the notification belongs to one service.
  2. Connect Slack. Choose Send Channel Message, Send Private Channel Message or Send Direct Message for your destination.
  3. Select the channel or Slack user. For private channels, make sure the Zapier app has access. If different customers have different owners, keep a customer-to-owner list in your CRM or spreadsheet. Look up the owner there, use Slack’s Find User by Email with that person’s Slack email address, and use the returned user in Send Direct Message.
  4. Write the message using the customer name, service and relevant invoice details from Newie. For payment amounts, use formattedAmount with the currency so the message shows a readable total rather than raw minor units. State the action needed, such as “Please contact this customer about their overdue invoice.”
  5. Test the Zap and confirm the message reaches the right place with enough context to act, then turn it on.
Last updated: 2026-09-10